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Categories Service FAQ
FAQ
General information about products and your order.
REMUS products and motorcycle silencers in general
What is the REMUS ASC and how does it work?
The Automatic Sound Control (ASC) developed by REMUS is a CAN bus-controlled damper system with a damper located in the rear silencer. The ECU processes the CAN bus signals and transmits them via the actuator to the exhaust flap. Depending on all engine parameters and driving conditions, this results in an exact control of the damper to optimize the sound, taking into account all legal guidelines.
In addition, it is possible to actively intervene in the sound management via a button mounted on the handlebars. However, the complex electronics ensure in any case that the noise levels according to the EC approval are maintained depending on the speed, speed and selected gear.
Are there any spare parts for my silencer?
We supply all spare parts that you can assemble yourself without special tools or product-specific knowledge. These include, for example, sound inserts, mounting materials and brackets, clamps or connection pipes.
I got offered a silencer. Can I put this in and will it fit?
Do not rely on statements that a silencer fits all vehicles listed in the information on the EG BE. This is not technically possible. A silencer must fulfil 2 factors in order to be mountable and approved on a certain vehicle. The first is that your vehicle is listed in the EG BE information. The second necessary circumstance is that exactly this silencer with the corresponding part number is also intended for your vehicle based on the manufacturer's list of uses (e. g. catalogue). If these two conditions are not met, or if the part number of the silencer is unknown, you should avoid making a purchase.
Do I have to change the engine control / mapping after installing a REMUS silencer?
No, you don't have to. REMUS silencers are developed on standard vehicles and for standard vehicles. No EC type-approval can be obtained otherwise. Changes to the engine control system also invalidate the vehicle approval.
Where does my REMUS silencer actually come from?
REMUS silencers are manufactured in the EU in Austria. All REMUS products are therefore made in Austria. PHOENIX Motorrad-Tuning is located in Aachen in the border triangle close to Belgium and the Netherlands.
Do I need a catalyst?
A simple question with many answers. It depends on various circumstances such as the exhaust emission class of your vehicle. Basically, you can say that if the original exhaust gas purification is preserved, your REMUS silencer does not require a catalytic converter. If your vehicle has a EURO 2 exhaust-gas classification or lower, then no new catalytic converter is required even if the original one is omitted due to the installation of your REMUS silencer and if the homologation of the silencer took place before May 18,2006. At AUK, the values of an identical vehicle without catalyst are then used as a basis, or the limit of 4.5 percent by volume CO2. As of Euro 3 it is quite clear. The same values must always be achieved as with the standard exhaust system. By the way, a silencer with EG BE will only be approved if it is equipped with a necessary exhaust gas cleaning system.
Everything about your order
When and how can I reach you?
You can reach us Monday to Friday from 08:00 - 17:00 o' clock by phone under 0241 5688 222. You can of course send us an e-mail at any time. Use the contact button of this website or simply use kontakt@auspuff-motorrad.shop directly. We will reply as soon as possible, at the latest on the next working day. Guaranteed.
Can I come by your place?
But yes, yes. You will find us at Kohl automobile GmbH in Aachen, Neuenhofstr. 160, directly above the BMW Motorrad Premium Selection floor with used motorcycles. Monday to Friday from 08:00 - 17:00 o' clock we are there for you.
Can I buy the items from the Online Shop in Aachen and take them with me?
Yes, but since the articles are not stored in our warehouse but in our logistics centre, it is best to order them online and mark them as a shipping option "pick up by yourself". We deliver your order from the logistics centre to our premises. This lasts for goods that are in stock is 1 working day. For articles that we have to order for you from the manufacturer, the average delivery time is 2 weeks.
Is there a minimum order value?
No. We also deliver small parts without extra charge. However, only orders over 200,00 Euro are free of charge within Germany.
I can't find the article I'm looking for. What can I do?
Failure to find an article does not necessarily mean that it doesn't exist. It can be a component that is hidden in a kit or out of the official program. This is the case, for example, with sound applications (called dB-killer in the colloquial language). We always try to help you and find the right component. Sometimes we also have items in stock which are no longer available in the Online Shop or in the catalogue. Just give us a call. We are available for you Monday to Friday from 08:00 - 17:00 o' clock by telephone under 0241 5688 222. Or send us an e-mail. Use the contact button of this website or simply use kontakt@auspuff-motorrad.de directly. We will reply as soon as possible, at the latest on the next working day. Guaranteed.
Are there any spare parts for my silencer?
We supply all spare parts that you can assemble yourself without special tools or product-specific knowledge. These include, for example, sound inserts, mounting materials and brackets, clamps or connection pipes.
Can I cancel my order?
Yes. You can find your right of withdrawal HERE.
How can I place an order?
You can order from our Online Shop online, by phone, e-mail or fax. The fastest and safest method is to place an order in the Online Shop. This means that we have all the necessary information at hand immediately and can guarantee reliable delivery for you without delay due to queries.
Can I enter a different delivery address?
Yes, a different delivery address can be given in the Online Shop during the ordering process. When paying with PayPal we always deliver to the address given there.
How can I pay?
For orders in the Online Shop you can pay in advance by bank transfer, PayPal or cash on delivery.
Orders for collection can be paid with all common means of payment.
You can pay by prepayment by bank transfer, PayPal or cash on delivery.
What are the shipping costs?
All orders with a value of at least 200.00 Euro will be delivered for you within Europe without charging freight costs. For an order value below Euro 200.00 we charge depending on the weight between 17.00 - 42.00 Euro. Deliveries within Germany under a value of 200.00 euros cost 6.90 euros.
When will my order be shipped?
If your goods are in stock, your order will be shipped immediately after receipt of payment, but no later than the next working day. If your ordered article is not in stock and has to be ordered from the manufacturer, the delivery time is usually approx. 2 weeks. In this case you will of course receive a message from us.
What should I do if a wrong item has been delivered?
If you have received other than the ordered goods, please contact us by phone on 0241 5688 222, send us an e-mail via the contact button of this website or directly to kontakt@auspuff-motorrad.shop. We will then replace the wrong goods for you as quickly as possible.
The delivered goods are damaged or defective. What now?
If a package already shows obvious damage on delivery, please refuse acceptance or open the package in the presence of the deliverer to detect possible damage. If the package is undamaged, but the goods contained in it have a damage, please contact us directly. The quickest way to contact us is by phone on 0241 5688 222, by using the contact button on this website or by e-mail: kontakt@auspuff-motorrad.shop
How long does it take to process a complaint?
We always want to handle a complaint for you as quickly as possible. However, the exact period of time is difficult to predict as many factors play a role. The decision on the acceptance of a complaint is made within one working day after receipt of the goods. We will then contact you and tell you how to proceed.
I wasn't at home trying to deliver. What happens now?
Your goods will be shipped with DHL. If you were not at home during the delivery attempt, the deliverer will leave a message for you. Usually your goods will then be ready for collection at the next parcel branch within 7 working days.
Which address do I use for a return in case of a complaint?
Please use this address:
AC Schnitzer
Gewerbepark Brand 66
52078 Aachen
Germany
Your costs will of course be reimbursed in the case of an acknowledged complaint in the amount of a standard shipment. Please do not send goods carriage forward, as these shipments cannot be accepted in the logistics centre.