FAQ

Everything about your order

 

When and how can I reach you?

You can reach us Monday to Friday from 08:00 - 17:00 o' clock by phone under 0241 5688 222. You can of course send us an e-mail at any time. Use the contact button of this website or simply use kontakt@auspuff-motorrad.shop directly. We will reply as soon as possible, at the latest on the next working day. Guaranteed.

 

Can I come by your place?

But yes, yes. You will find us at Kohl automobile GmbH in Aachen, Neuenhofstr. 160, directly above the BMW Motorrad Premium Selection floor with used motorcycles. Monday to Friday from 08:00 - 17:00 o' clock we are there for you.

 

Can I buy the items from the Online Shop in Aachen and take them with me?

Yes, but since the articles are not stored in our warehouse but in our logistics centre, it is best to order them online and mark them as a shipping option "pick up by yourself". We deliver your order from the logistics centre to our premises. This lasts for goods that are in stock is 1 working day. For articles that we have to order for you from the manufacturer, the average delivery time is 2 weeks.

 

Is there a minimum order value?

No. We also deliver small parts without extra charge. However, only orders over 200,00 Euro are free of charge within Germany.

 

I can't find the article I'm looking for. What can I do?

Failure to find an article does not necessarily mean that it doesn't exist. It can be a component that is hidden in a kit or out of the official program. This is the case, for example, with sound applications (called dB-killer in the colloquial language). We always try to help you and find the right component. Sometimes we also have items in stock which are no longer available in the Online Shop or in the catalogue. Just give us a call. We are available for you Monday to Friday from 08:00 - 17:00 o' clock by telephone under 0241 5688 222. Or send us an e-mail. Use the contact button of this website or simply use kontakt@auspuff-motorrad.de directly. We will reply as soon as possible, at the latest on the next working day. Guaranteed. 

 

Can I cancel my order?

Yes. You can find your right of withdrawal HERE. 

 

How can I place an order?

You can order from our Online Shop online, by phone, e-mail or fax. The fastest and safest method is to place an order in the Online Shop. This means that we have all the necessary information at hand immediately and can guarantee reliable delivery for you without delay due to queries.

 

Can I enter a different delivery address?

Yes, a different delivery address can be given in the Online Shop during the ordering process. When paying with PayPal we always deliver to the address given there.

 

How can I pay?

For orders in the Online Shop you can pay in advance by bank transfer, PayPal or cash on delivery.

Orders for collection can be paid with all common means of payment.

You can pay by prepayment by bank transfer, PayPal or cash on delivery.

 

What are the shipping costs?

All orders with a value of at least 200.00 Euro will be delivered for you within Europe without charging freight costs. For an order value below Euro 200.00 we charge depending on the weight between 17.00 - 42.00 Euro. Deliveries within Germany under a value of 200.00 euros cost 6.90 euros.

 

When will my order be shipped?

If your goods are in stock, your order will be shipped immediately after receipt of payment, but no later than the next working day. If your ordered article is not in stock and has to be ordered from the manufacturer, the delivery time is usually approx. 2 weeks. In this case you will of course receive a message from us.

 

What should I do if a wrong item has been delivered?

If you have received other than the ordered goods, please contact us by phone on 0241 5688 222, send us an e-mail via the contact button of this website or directly to kontakt@auspuff-motorrad.shop. We will then replace the wrong goods for you as quickly as possible.

 

The delivered goods are damaged or defective. What now?

If a package already shows obvious damage on delivery, please refuse acceptance or open the package in the presence of the deliverer to detect possible damage. If the package is undamaged, but the goods contained in it have a damage, please contact us directly. The quickest way to contact us is by phone on 0241 5688 222, by using the contact button on this website or by e-mail: kontakt@auspuff-motorrad.shop

 

How long does it take to process a complaint?

We always want to handle a complaint for you as quickly as possible. However, the exact period of time is difficult to predict as many factors play a role. The decision on the acceptance of a complaint is made within one working day after receipt of the goods. We will then contact you and tell you how to proceed.

 

I wasn't at home trying to deliver. What happens now?

Your goods will be shipped with DHL. If you were not at home during the delivery attempt, the deliverer will leave a message for you. Usually your goods will then be ready for collection at the next parcel branch within 7 working days.

 

Which address do I use for a return in case of a complaint?

Please use this address:

AC Schnitzer

Gewerbepark Brand 66

52078 Aachen

Germany

Your costs will of course be reimbursed in the case of an acknowledged complaint in the amount of a standard shipment. Please do not send goods carriage forward, as these shipments cannot be accepted in the logistics centre.